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Terms and conditions

Terms and Conditions.

The following describes the terms and conditions under which Lanivendole SNC offers users access to its services available on the Lanivendole website.

1. Definitions

To enable full understanding and acceptance of these terms and conditions, the following terms, in the singular and plural, shall have the meanings set forth below:

  • Owner: Lanivendole snc di Benzi Stefania e Pighi Guerra Giulia, Regione Tavoreto 1 15010 Merana (AL), VAT No. and CF 02628720068, e-mail address lanivendole@gmail.com;

  • Application: the Lanivendole website, managed by the Owner, which offers e-commerce for the purchase of: knitting and needlework yarns, accessories and industry publications;

  • Products: the products and/or services offered through the Application;

  • User: the person accessing the Application, without distinction of legal nature and purpose pursued, interested in the Products offered through the Application;

  • Consumer: a natural person acting for purposes unrelated to any business, commercial, craft or professional activity carried out;

  • Terms: this contract governing the relationship between the Owner and Users and the sale or provision of the Products offered through the Application.


2. Stipulation, conclusion and effectiveness of the Conditions

The contract for the purchase of Products is concluded by the exact completion and submission of the order form. This form contains the details of the originator and the order, the price of the Product purchased, any additional charges, the terms and conditions of payment, the address where the Product will be delivered, the timing of delivery and the existence of the right of withdrawal as well as consent to the processing of personal data.

At the time when the Holder receives from the User the order, it will provide for the sending of a confirmation e-mail or the display of a web page of confirmation and summary of the order, printable, in which the data recalled in the previous point will also be reported.

The Conditions shall not be deemed effective between the parties in default of the provisions of the preceding paragraph.

The Owner may modify or simply update, in whole or in part, these Conditions. User acknowledges and agrees that any changes to these Terms will apply to orders submitted by Users after the date of notice of change in the Terms. You are therefore encouraged to review the Terms each time you access the Application and are advised to print a copy for future reference.

3. Registration

In order to use certain features of the Application, Users may register by providing, truthfully and completely, all the data requested in the relevant registration form and fully accept the METTERE LINK TO PRIVACYand these Conditions. It is the User's responsibility to guard his/her access credentials.

It is understood that under no circumstances shall the Owner be held liable in case of loss, dissemination, theft or unauthorized use by third parties, for any reason whatsoever, of Users' access credentials.

4. Account deletion and termination

Registered Users may stop using the Products at any time and deactivate their accounts or request their deletion through the Application interface, if possible, or by sending a written notice to lanivendole@gmail.com.

5. Purchases on the Application.

The purchase of one or more Products through the Application is permitted both to Users who hold the quality of Consumer and to Users who do not hold such quality.

Pursuant to alt. 3,1 paragraph, lett. a) of D. lgs. 206/2005 ("Consumer Code") please note that the quality of Consumers is held by natural persons who, in relation to the purchase of Products, act for purposes unrelated to the entrepreneurial, commercial, professional or craft activity possibly carried out.

Natural persons are allowed to purchase only on condition that they are at least eighteen years old.

The Owner undertakes to describe and present the Products sold on the Application in the best way possible. Nevertheless, some errors, inaccuracies or minor differences between the Application and the actual Product may show up. Furthermore, any photographs of the Products on the Application do not constitute a contractual element, as they are only representative.

The User expressly gives the Owner the right to accept even partially the order placed (for example, in the case where there is not the availability of all the Products ordered). 

In this case, the contract shall be deemed to have been concluded with respect to the Products actually sold.

The Holder reserves the right to refuse an order:

1. when the Product is not available;

2. when authorization to charge the User for the cost of the Product is denied;

3. when an obviously incorrect price is indicated at the time of purchase and recognizable as such. In such a case, the User will be contacted by the Controller to be informed and will receive a refund related to the transaction made.

6. Prices and Payments

The Holder reserves the right to change, at any time, the price of the Products and any shipping charges for the same. It is understood that any changes will in no case affect contracts already concluded prior to the change.

The sale prices of the Products are inclusive of VAT, if due; any other taxes and/or shipping costs to be paid by the User will be indicated before the confirmation of the purchase.

The User agrees to pay the price of the purchased Product in the time and manner indicated in the Application.

Any possible refund to the User will be credited promptly through one of the methods proposed by the Owner and chosen by the User and, in case of exercise of the right of withdrawal, at the latest within 30 days from the date on which the Owner became aware of the withdrawal.

The Application uses third-party tools for payment processing and in no way comes into contact with the payment data provided (credit card numbers, holders' names, passwords, etc.).

Should such third-party tools deny payment authorization, the Holder will not be able to supply the Products and will not be responsible for any delay or non-delivery.

7. Billing

Each User who places an order is asked for a Tax Identification Number, because an electronic invoice is issued according to the terms of the law; The User who wishes to receive the invoice as a trader will be asked for billing information. For the issuance of the invoice, the information provided by the User, which he/she declares and guarantees to be true, will be authentic, releasing to the Owner every ample indemnity in this regard.

8. Method of Delivery of Material Products

Material Product means any mobile good or digital good delivered on a material medium offered through the Application.

Material Products ordered will be delivered to the User, at the address indicated by the User, in the manner chosen by the User or indicated in the Application at the time of purchase. Delivery will take place within the terms indicated in the order confirmation. 

Upon receipt, the User is required to verify the conformity of the Product delivered with the order placed; only after such verification should the delivery documents be signed, without prejudice to the right of withdrawal.

Should an order exceed the existing quantity in the warehouse, the Holder, by e-mail, will inform the User whether the Product is no longer bookable or what the waiting time is to obtain it, asking whether or not he intends to confirm the order.

The Holder assumes no responsibility for the delay or non-delivery of the Product attributable to force majeure causes such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events that would prevent, in whole or in part, to give execution in the agreed time.

The Owner shall not be liable to any party or third party with respect to damages, losses and costs incurred as a result of the non-execution of the contract due to the aforementioned causes, the User being entitled only to a refund of any price paid.

Time and method of shipment

We try to fulfill all prompt orders within 3-5 business days after receipt of payment. We generally ship within a few days of ordering, except for more intense order fulfillment periods.

Pre-order products (the indication is marked in the title and description) have longer preparation times given their nature. All times are indicated in the specific listings.

All shipments are made by courier with traceable shipping. The tracking code will be emailed directly from TNT or Poste - SDA as soon as it is available, a few hours after notification from our site.

In case the package arrives in obviously damaged condition we ask that you do not accept the delivery or accept it with reservation, so that we can open complaint file. If the package is accepted with reservation we ask that you photograph the condition of the unopened package externally and internally so as to demonstrate the damage.


Cost of shipping

Domestic shipping

Shipping charges are fixed for all orders: €8.90.

Exceptions are the smaller islands and Venice, which have a fixed cost of: 22 €

For orders over 120 € shipping costs are free.

International shipping 

The cost of international shipments varies depending on the country of destination and the weight and volume of the package. You can view them by entering country and zip code on the order summary page. 

9. Right of Withdrawal of Material Products

The User who holds the quality of consumer and who for any reason is not satisfied with the purchase made of Material Products has the right to withdraw from the contract entered into, without penalty and without specifying the reason within the period of 14 days from the date of delivery of the Product.

It is understood that the right of withdrawal referred to in the preceding paragraph is excluded in the following cases:

● Custom-made or clearly customized Products;

● Products on sale or End of Series/ Destash;

● Special Editions, such as Clubs , Advent Calendars or Boxes;

In order to withdraw from the contract, the User should contact the Holder at the e-mail address lanivendole@gmail.com. The User will be informed of the modalities concerning the return of the Product. The sending of the communication may validly be substituted by the return of the purchased Product, provided that it is within the same terms. The date of delivery to the post office or forwarding agent will be authentic between the parties.

In the event of withdrawal, the Holder will refund the payments received from the User as well as the delivery costs without undue delay and, in any case, no later than 30 days from the day on which the User notified the Holder of his intention to withdraw from the contract.

The Holder will reimburse the User in the same payment methods used by the User for the online purchase.

The User must return the Products at his or her own expense, unless the Provider agrees to bear it, without undue delay and in any case within the period of 14 days from the date on which he or she notified the Holder of his or her decision to withdraw.

You are responsible for the Integrity of the Product as long as the same property is in your possession and shall take all appropriate measures to preserve the Product and make every effort to ensure that the Product is returned in the best possible condition, including undamaged original packaging, instruction manuals, accessories, any separate items and any other components. The Product must not have been subjected to any handling other than that necessary to establish the nature, characteristics and operation of the Product.

The Owner will not consider requests for return if the returned Product is found to be malfunctioning due to misuse, neglect, damage or physical, cosmetic or superficial alteration, tampering or improper maintenance, or wear and tear.

10. Optional form to exercise the right of withdrawal.

Optionally, the User may withdraw using the following form, which must be completed in its entirety and sent to the e-mail address lanivendole@gmail.com. before the expiration of the withdrawal period:

I hereby give notice of withdrawal from the contract of sale relating to the following goods:

Order number:

Ordered on:

First and Last Name:


E-mail associated with the account from which the order was placed:


11. Conformity Warranty.

All Products that fall under the category of "consumer goods", as governed by alt. 128, 2nd paragraph of the Consumer Code, sold through the Application are covered by the legal guarantee of conformity provided for in articles 128-135 of the Consumer Code.

The legal guarantee of conformity is reserved for Consumers. It, therefore, finds application, only to Users who have made the purchase through the Application for purposes unrelated to the entrepreneurial, commercial, artisan or professional activity possibly carried out.

To those who have purchased on the Application and who do not have the quality of Consumers will be applied the guarantees for the defects of the thing sold, the guarantee for defect of promised and essential qualities and the other guarantees provided for by the Civil Code with the related terms, forfeitures and limitations (artt.1490 and ss. c.c.).

A lack of conformity that becomes apparent within 24 months from the date of purchase of the Product must be reported within 2 months from the date of discovery of the defect.

Unless proven otherwise, defects of conformity that become apparent within six months of delivery of the Product shall be presumed to have existed on that date, unless such presumption is inconsistent with the nature of the Product or the nature of the conformity defect. After the six months, it will be the User's responsibility to provide proof that the damage did not originate from misuse or improper use of the Product.

Pursuant to Article 130 of the Consumer Code, in the event of a lack of conformity of the Product, the User has the right to have the Product restored to conformity, without charge. To this end, the User may normally choose between the repair of the Product or its replacement. This right of choice may not be exercised if the remedy sought is objectively impossible or excessively onerous. In addition, the User shall only be entitled to an appropriate price reduction or termination of the contract if one of the following situations occurs: i) repair and replacement are impossible or excessively burdensome; ii) the Owner has failed to repair or replace within a reasonable period of time; iii) the replacement or repair has caused significant inconvenience to the consumer.

If the User wishes to take advantage of the remedies under the legal warranty accompanying the Products, the User should contact the Owner at the e-mail address ceraunabolla@gmail.com. The Owner will promptly acknowledge the communication of the alleged conformity defect and will indicate to the User the specific procedure to be followed, also taking into account the product category to which the Product belongs and/or the reported defect.

12. Industrial and Intellectual Property Rights

The Owner declares that it is the owner and/or licensee of all intellectual property rights relating and/or pertaining to the Application and/or the materials and content available on the Application.

These Terms do not grant the User any license to use the Application and/or individual Content and/or materials available thereon, unless otherwise governed.

All trademarks, figurative or nominative and all other signs, trade names, service marks, word marks, trade names, illustrations, images, logos appearing in the Application are and remain the property of the Owner or its licensors and are protected by applicable trademark laws and relevant international treaties.

Any reproductions in any form of the explanatory texts and contents of the Application, if not authorized, will be considered violations of the intellectual and industrial property rights of the Owner.

13. Disclaimer of Warranty.

The Application is provided on an "as is" and "as available" basis and the Owner makes no express or implied warranties with respect to the Application, nor does it make any warranty that the Application will meet the needs of Users or that it will never be uninterrupted or error-free or that it will be free of viruses or bugs.

The Owner will endeavor to ensure that the Application is available 24 hours a day without interruption, but shall in no way be held liable if, for any reason, the Application is not accessible and/or operational at any time or for any period. Access to the Application may be suspended temporarily and without notice in the event of system failure, maintenance, repairs or for reasons wholly beyond the Owner's control or for events of force majeure.

14. Limitation of Liability

The Holder shall not be liable to the User, except in the case of willful misconduct or gross negligence, for inefficiencies or malfunctions related to the use of the Internet outside of its control or that of its subcontractors.

The Holder shall also not be liable with respect to damages, losses and costs incurred by the User as a result of the non-performance of the contract for reasons not attributable to him, the User being entitled only to any full refund of the price paid and any ancillary charges incurred.

The Owner assumes no liability for any fraudulent and illicit use that may be made by third parties, of credit cards, checks and other means of payment, when paying for the purchased services, if it proves that it has taken all possible precautions based on the best science and experience of the moment and according to ordinary diligence.

The User agrees to indemnify and hold harmless the Owner (as well as any companies controlled or affiliated by it, its representatives, collaborators, consultants, directors, agents, licensees, partners and employees), from any obligation or liability, including any legal fees incurred in defending itself in court, that may arise in respect of damages caused to other Users or third parties, in connection with the Uploaded Content or the violation of the terms of the law or the terms of these Terms.

Therefore, the Owner shall not be liable for:

1. any loss that is not a direct result of the Holder's breach of contract;

2. any loss of business opportunity and any other loss, including indirect loss, that may be suffered by the User (such as, but not limited to, business losses, loss of revenue, income, profit or deemed savings, loss of contracts or business relationships, loss of reputation or goodwill value, etc.)

3. incorrect or unsuitable use of the Application by Users or third parties;

4. the issuance of erroneous tax documents due to errors related to the data provided by the User, the latter being solely responsible for the correct entry.

In no case may the Owner be held liable for more than double the amount paid by the User.

15. Force Majeure

The Owner shall not be held liable for failure or delay in the performance of its obligations due to circumstances beyond the reasonable control of the Owner due to force majeure events or, in any case, to unforeseen and unforeseeable events and, in any case, independent of the will such as, by way of example but not limited to, failures or interruptions to telephone or power lines, the Internet network and/or in any case other transmission tools, unavailability of websites, strikes, natural events, viruses and computer attacks, interruptions in the provision of products, services or applications of third parties.

The performance of obligations by the Owner will be deemed suspended for the period during which force majeure events occur.

The Owner will take any action in its power in order to find solutions that will allow the proper fulfillment of its obligations despite the persistence of force majeure events.

16. Linking to third party sites

The Application may contain links to third party sites. The Owner exercises no control over them and, therefore, is in no way responsible for the content of these sites.

Some of these links may refer to third party sites that provide services through the Application. In these cases, the general conditions for use of the site and use of the service prepared by the third parties will apply to the individual services, with respect to which the Owner assumes no responsibility.


17. Waiver

No waiver by either party of any article of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated in writing.


18. Invalidity of individual clauses.

If any provision of these Conditions is found to be illegal or invalid, it shall not be deemed a part of the Conditions and this shall not affect the remaining provisions which shall continue to be valid to the fullest extent permitted by law.

19. Privacy

The protection and processing of personal data will be carried out in accordance with the Privacy Policy, which can be consulted by METING LINK TO PRIVACY

20. Applicable Law and Jurisdiction

These Terms and all disputes regarding execution, interpretation and validity are subject to Italian law and the exclusive jurisdiction of the court of the place where the Owner is located.

If the User is a consumer pursuant to alt 3 of the Consumer Code, the mandatory territorial jurisdiction is of the judge of the place of residence or domicile of the consumer, if located in the territory of the Italian State, without prejudice to the right of the User-consumer to bring a case before a judge other than the "consumer forum" pursuant to art. 66 bis of the Consumer Code, with territorial jurisdiction according to one of the criteria set out in Articles 18,19 and 20 of the Civil Procedure Code.

21. Online dispute resolution for consumers

The Consumer residing in Europe should be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the Consumer to non-judicially resolve any dispute relating to and/or arising from contracts for the sale of goods and services entered into online. Accordingly, the Consumer may use such platform for the resolution of any dispute arising from the online contract concluded with the Holder. The platform is available at the following address: http://ec.europa.eu/consumers/odr/



Date last updated 31/07/2023